Support Ukraine #StandWithUkraine
Compare your salary
logo

Top Management

Salary for position Call Centre Director in Poland

Gross monthly salary in Poland is
An employee's salary is influenced by several factors, primarily the region in which they work, length of experience, company size, and more.
Compare your salary with other people in the same position and in the same region for free and anonymously.
80% of people earn:
8,825 - 36,280 PLN
10% earn less lthan 8,825 PLN
10% earns more than 36,280 PLN
Compare your salary with others
Salaries in the survey are expressed in gross.

Based on the Pensjometr salary survey, 80% of people on the Call Centre Director position in the Poland earn between 8,825 PLN and 36,280 PLN monthly gross.

10% of employees earn less than 8,825 PLN and 10% of people earn more than 36,280 PLN.

The survey is based on data from employees, cleaned of extreme and duplicate values. By taking a free, anonymous survey, you will get a more accurate salary comparison with other people working in the same position as you.
Compare your salary with others

What kind of work does Call Centre Director typically do

  • Oversee and manage the daily operations of the call centre, ensuring efficient and effective service delivery.
  • Develop and implement strategic plans to enhance customer service, operational efficiency, and overall performance of the call centre.
  • Lead, mentor, and develop a high-performing team of call centre managers and staff to achieve organizational goals and objectives.
  • Establish and monitor key performance indicators (KPIs) to assess the effectiveness and quality of call centre operations.
  • Collaborate with other departments to align call centre activities with broader company objectives and strategies.
  • Drive continuous improvement initiatives to optimize processes, technology, and customer interactions.
  • Manage budgetary planning and control to ensure cost-effectiveness and financial efficiency of the call centre operations.
  • Ensure compliance with industry regulations and company policies, maintaining high standards of customer service and data protection.
  • Analyze and report on call centre performance metrics, providing insights and recommendations to senior management.
  • Foster a positive and motivating work environment that encourages teamwork, innovation, and professional development.
  • Handle escalated customer issues and complaints, ensuring satisfactory resolution and customer satisfaction.

For companies – be confident when making decisions about salaries

Set the salaries of your employees fairly. A detailed salary report will help you to do this. You will always have relevant salary data to hand.
Try the Salary Tool for free

The most common career path of an employee

The graphic shows how employees most often progress in their careers. Click on the name of the position to get to its detail with salary data.

Position Call Centre Director in the labour market

In the salary ranking,
the job position takes

29. place

Women representation in position

n/a

Average age of respondent by position

n/a

670. place

Inspector

Public Administration, Self-governance

Salary group 1

4,666 - 5,151 PLN

30. place

Programmer

Information Technology

Salary group 2

8,723 - 35,905 PLN

29. place

Call Centre Director

Top Management

Salary group 2

8,825 - 36,280 PLN

28. place

Medical Advisor

Pharmaceutical Industry

Salary group 2

13,167 - 30,206 PLN

1. place

Chief Executive Officer

Top Management

Salary group 3

13,740 - 92,861 PLN

Is this salary range too huge?

You can find out the average salary in your region by filling out a short questionnaire

Compare your salary with others

Get detailed information on salaries in your country

Salaries from employees
Solo
1 job for a year
99.00 EUR*
Access for 1 user
Ideal for a one-time analysis of a specific job position.
What does a salary report contain?
  • Salary for the position by region, education, experience, company size, age
  • Distribution of respondents into wage bands
  • Salary range from 1st to 9th decile
  • A breakdown of all monitored non-financial benefits
  • Analysis of financial benefits
Order now
Show the sample report

Frequently asked Questions

Frequently asked questions and answers about the salary for the position Call Centre Director.

The total gross salary for the position Call Centre Director ranges between 1,659 PLN and 15,690 PLN per month. For an accurate comparison, we recommend checking your salary through the questionnaire on Pensjometr to get a more precise view of the salary, considering the region where you work.

The highest-earning employees in the position Call Centre Director have a total gross salary of at least 36,280 PLN per month.

10% of the highest-earning employees in this position have a total gross salary higher than 36,280 PLN per month, and 10% of the lowest-earning employees in this position have a total gross salary lower than 8,825 PLN per month. By participating in our salary survey, you will get an accurate comparison of your salary with the market average, considering the region where you work.

After working for 5 years, the position Call Centre Director earns 22,953 PLN per month gross.

You need to be well prepared for salary negotiations. During salary negotiation, we recommend focusing on the following aspects:
  • find out the current market value of the position – on Pensjometr you can check it for free and anonymously
  • highlight your experience and achievements – it is good to time the salary discussion well
  • expanded responsibilities – if you work beyond your role and assigned duties
  • prepare alternatives – if a salary increase is not possible, there are other options (bonuses, extra vacation, etc.)

The salary data comes from a pay survey where everyone can anonymously compare their salary with other employees working in the same position. We clean and process this data according to our methodology. For the position Call Centre Director, we currently have 20 verified respondents collected.